Frequently Asked Questions

 We accept credit/debit cards, ACH transfers, and money orders.

 Rent is due on the first of each month. Payments made after the 5th will incur a late fee. 

 Your payment history is accessible in the tenant portal under the Statement section.

 If you miss your payment, please contact us to discuss options. Late fees will be applied after the 5th and if the balance is not paid in full a 3 day notice to vacate can be given after the 10th.

Yes, a processing fee of 3.15% may apply for card payments only, ACH payments are processed for free (Account and Routing Number

 Yes, you can set up recurring payments by through your tenant portal, if you need help with this feel free to reach out.

 Ensure your payment information is accurate and up to date, check your bank account for available funds and try again. If the issue persists, contact your bank. Please be aware that a declined fee of $45 will be posted automatically to your ledger every declined payment transaction.

You will receive an email, call and/or text reminder if your rent is not received by the due date. Rent reminders will not stop until the balance is paid in full, even if you’ve made a special arrangements with the office.

Yes, you can pay your rent early through the tenant portal.

Please keep in mind that your automatic payment will still be processed on the authorized payment date unless changes are requested. If you wish to cancel or modify a recurring payment, you must submit a written request at least 15 days prior to the scheduled payment date to ensure cancellation is guaranteed.

Contact us at diamondcapital.ia@gmail.com immediately to discuss the charge and resolve the issue. 

It’s easy! Just ensure your email is up to date and  you’ll receive a lease renewal notice 90 days before your lease expires with instructions to follow.

There are no renewal fees unless specified in your lease agreement.

 If you miss the lease renewal deadline, please contact us immediately at diamondcapital.ia@gmail.com to discuss your options. Please note that holding over in the unit without a valid lease agreement may result in additional fines and/or legal action. 

 Rent increases, if any, will be communicated in advance based on market conditions. 

Generally, no new documents are needed.

No! We have multiple options to better assist you. Please send us an email for more information.

If you don’t receive a notice, please contact our office to confirm your lease expiration date and ensure that your contact information is up to date.

Renewals are typically for a 12-month term, but shorter or longer terms may be available upon request.

Submit a maintenance request through the link to the form on the Maintenance Request Page

 Emergencies include floods, electrical issues, or fires. 

We aim to address routine requests within 3-5 business days, but we're striving to further improve this to 2-3 days. Emergencies are prioritized.

We sincerely apologize if your request was not resolved in a timely manner, please send us an email in order for us to further assist you.

It is not required, but we recommend being present if possible to address any questions. All unattended pets must be locked away or your request will be rescheduled.

You may  follow up with our office if you have not received a response within the expected timeframe. Please follow up by sending us an email.

 Report any suspicions immediately so we can conduct an inspection and take necessary action. 

If you are experiencing issues we ask that you empty your cabinets and move everything away from the walls. Ensure your pets and their food/water bowls are secured in a safe space during the treatment. Additionally, if there are children in the unit without adult supervision, we will not enter the premises for safety reasons.

File an incident report by completing the form through the incident report link on the forms page.

Report incidents affecting safety or property, including theft, vandalism, or injury.

Report incidents as soon as possible, ideally within 24 hours, for timely investigation.

Include a detailed description of the incident, date, time, location, and any witnesses. Pictures and videos is also helpful aswell. 

You will receive updates if necessary, depending on the nature of the incident.

 Your report will be reviewed, and appropriate actions will be taken based on the situation. 

You can access the tenant portal by visiting https://secure.rentecdirect.com/tenants/login.php. Log in with your credentials.

If you forget your password, you can send us an email and we'll assist you in resetting it.

No, personal information updates can only be done by sending us an email

Yes, there is a mobile app available in the Google Play Store and the App Store. The app is called Resident Connect Rentec Direct. 

Ensure your move-in checklist is completed, utilities are set up, and your first month’s rent, deposit and other charges is paid.

On move-in day, you’ll receive your keys and finalize any outstanding paperwork and conduct a walk thru of your new home.

You’ll need to provide notice through this link: wkf.ms/3Jzz224 We will complete a POST move-out inspection, and it’s important to ensure you return your keys on or before your move-out date.

You must provide a completed move out form: wkf.ms/3Jzz224 60 days before your move out date.

Your security deposit will be refunded, minus any deductions for damages or unpaid rent. Please keep in mind that if there are damages that exceed the amount of your deposit, you will be billed beyond the deposit.

Quiet hours are typically enforced from 10 PM to 7 AM to ensure a peaceful environment for all residents.

Yes, modifications must be approved by management; decorations must not damage the property.

Report violations through an incident report: wkf.ms/43xUbjW so we can address the issue appropriately.

Yes, but please ensure that it complies with noise regulations and does not disturb your neighbors.

Smoking is prohibited inside the unit, and a fine will be imposed for violations. However, you are allowed to smoke outside 10 feet away from the building, as long as you dispose of cigarette butts properly in designated areas.

Consequences can range from warnings, fines and/or lease termination, depending on the severity of the violation.

Our office hours are Monday to Friday, 8 AM to 5 PM. We are closed on weekends and holidays.

Yes, our emergency contact number is 319-415-6904, Please Text "EMERGENCY" in all caps for any emergencies.