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At Diamond Group we are committed to keeping your home comfortable and well-maintained. Before submitting a work order, take a look at the helpful maintenance videos below — they cover quick fixes and simple troubleshooting steps for common issues.
If the videos don’t solve your problem, please complete the Work Order Form at the bottom of this page, and our team will schedule a professional to assist you as soon as possible
Troubleshooting Videos for Quick Fixes
Troubleshooting Videos for Quick Fixes
Electrical Issues
Tripped Breaker – Loss of power to outlets, lights, fridge, stove, washer, dryer, etc.
Watch Video
Dryer Not Working
Tripped Breaker – No Power to Dryer
Watch Video
Electric Stove Issues
Tripped Breaker – No Power to Stove
Watch Video
Gas Oven Issues
Gas Oven Won't Heat – Ensure the gas is turned on.
Watch Video
Fridge Not Cooling
Fridge Not Cooling – Check the breaker and troubleshoot common issues.
Watch Video
No Hot Water
Check Breaker Panel for Tripped Breaker
Watch Video
Water Leak Under Sink
Sink Leak Repair – Shut off valves and fix common leaks.
Watch Video
Low Water Pressure in Sink
Cleaning Screen in Faucet – A simple 1-minute fix for low water pressure.
Watch Video
Bug or Rodent Problem
Cleaning Tips to Prevent Bugs – Keep your home pest-free.
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Clogged Toilet
How to Use a Plunger – A quick solution for clogged toilets.
Watch Video
Clogged Shower Drain
Shower Drain Fix – A 5-minute fix for hair blockages.
Watch Video
Still Not Fixed?
Still Not Fixed?
If your issue isn't resolved after following the videos, please submit your work order using the link below.
Please note: Calling or texting in your work order will not get the issue scheduled, so make sure to submit it via the link.
Submit a Maintenance Request
Our goal is to complete urgent repairs within 1–2 business days and non-urgent repairs within 3–5 business days.
We appreciate your patience and understanding as we continue to improve our systems and service to provide faster, high-quality maintenance for all residents.
Service Hours:
Monday–Friday, 8:00 AM – 5:00 PM
Emergency
Text us anytime (319-415-6904) — 24/7.
Use ALL CAPS for emergency texts, for example:
“EMERGENCY NORTHPARK 3510 104 FLOOD”
Texting ensures the fastest possible response.
⚠️ What Qualifies as an Emergency
⚠️ What Qualifies as an Emergency
1. Flooding
What to Do: Shut off the water immediately. If the water is coming from the ceiling, contact your upstairs neighbor to turn off their water.
2. No Heat in Winter (Below 50°F Outside)
What to Do: Check your breaker and confirm the thermostat is set to Heat and turned on.
3. No Air Conditioning in Summer (Above 85°F Outside)
What to Do: Check your breaker and confirm the thermostat is set to Cool and turned on.
4. Locked Out or Locked Inside Your Unit
What to Do: Ensure your safety and text us immediately- if after business hours please contact 24/7 locksmith in the area.
5. Fire in the Unit
What to Do: Evacuate immediately and call 911. Once everyone is safe and emergency services have been contacted, text us with your unit details and a brief description of the situation.
Note: Please keep in mind that reporting non-emergency issues may disturb someone’s family during off-hours. Thank you for your cooperation!
🛠️ Non-Emergency Maintenance
🛠️ Non-Emergency Maintenance
For all non-emergency maintenance issues, please use our maintenance request form.
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